Reservations Agents are available Monday - Saturday from 8AM to 6PM and on Sunday from 9AM to 12PMTelephone Numbers Toll-Free1-877-554-7020 Local407-956-5450 Miami/Fl Keys305-831-0990Tampa813-402-1690 United Kingdom - International44-2030516626Italia39-0662207125
Q. Does The Florida Sunshine Shuttle have wheelchair accessible shuttles? A. At this time, we do not have Wheelchair Ramps or Lifts, however, we can easily store a Wheelchair in any of our vehicles for ambulatory passengers.
Q. Does The Florida Sunshine Shuttle Offer Private Charter Florida Bus Transportation Service? A. The Florida Sunshine Shuttle offers a wide variety of Florida Charter Transportation. For info, Click Here.
Q. What if I need to cancel my reservation? A. All Travel on The Florida Sunshine Shuttle's scheduled service is non-refundable. Travel on our private shuttle service may be subject to a cancellation fee For info on our Terms, please Click Here.
Q. Why is having my cell phone on and with me so important? A. The cell phone number you provided when you placed your reservation is how your driver will be in touch with you. If you don't have that cell number with you or you don't have your phone on the driver will not be able to find you. If after 30 minutes of no contact with you your party is considered a NO SHOW and the driver will leave. No refund will be given and an additional charge to come and transport you may be charged.
Q. Is a meet and greet service available? A. Yes, we do offer a meet and greet service at select airports. Contact customer service regarding any additional charges that may apply.
Q. My Shuttle was late do I get a refund? A. No, As is often the case weather or traffic delayed your vehicle and as much as we would like to control both for you we cannot.
Q. I've arrived early can you pick up now? A. We will make a every attempt to get you early. However we can not guarantee an early pickup from your reserved pickup time.
Q. I am off the ship early or arrived early and don't want to wait till my pickup time. I've taken other transportation, do I get a refund? A. No, you made a decision to take another carrier even though you were scheduled with us. You have chosen to take alternate transport by no fault of our own. You scheduled a vehicle and driver taking such out of service for another therefore you must pay for that time slot whether you choose to utilize it or not.
Q. I scheduled a 9:30AM pickup and it's now 9:35AM, do I get a refund or discount? A. No, times scheduled for pickups are approximate and are not a guaranteed pickup time. There may be many reasons why the driver is not there exactly at 9:30AM for your pickup that is beyond our control. Though in most cases we do strive to be at least 10 minutes earlier than your scheduled pick up time there are times when this is not possible.
Q. The driver arrived early and we are not ready to we get charged a wait fee? A. No, wait time charges do not start until your scheduled pickup time not what time the driver arrives.
Q. I am inside the airport waiting for my driver and he has not arrived, do I get a refund? A. No, you are supposed to be outside the airport baggage claim with your cell phone with you and on for the driver to contact you. Cell phones within the airports do not always get a signal and chances are your driver has left you due to no contact. Our drivers will NOT come into the airport to "find" you. We have meet and greet services available for an additional charge if that service appeals to you.
Q. I brought a different cell phone (different number) than I placed my reservation with. I haven't heard from the driver, do I get a refund or discount? A. No, the number you gave at time of booking is the number the driver will have when coming to pick your party up at the location. If you have not informed this office of the cell number change PRIOR to your arrival we have no way of getting in touch with you. Therefore after 30 minutes of no contact you will be considered a no show and an additional fee may apply to transport you.
Q. Why are all the shuttles late going into or out of the ports? Do I get a discount or refund? A. The reason in most cases all shuttles are late is because passengers are not making it through U.S. Customs on time. No you do not get a discount or refund due to delays that are beyond our control.
Q. Is it true U.S. Customs will shut down the Port and make all travel into or out of the Port late? A. Yes, If something is amiss with one of the ships or any passenger refuses to comply with authorities or refuses to declare items U.S. Customs does reserve the right to shut down the Port. This has happened in the past.
Q. My cruise provider tells me I will be off the ship by 7:00AM, I want to change my pick up time? A. First and foremost it is our experience that you will NOT be off the ship by 7:00 AM and you should schedule your pickup time for later. If however you do not wish to follow our advice and you insist on having a driver waiting for you at 7:00AM we will charge you $75.00 per half hour billed in half hour increments for a wait time.
Q. How are fees and additional charges billed? A. All fees and additional charges are billed to the credit card you provided when placing your reservation. At no time will cash be given to a driver for any additional charges or fees.
Q. Our group was refused transport due to being intoxicated and/or unruly, we want a refund? A. NO, any person or persons acting in an inappropriate manner may be refused service at any time with no refund given. click here for our terms and conditions of carriage
Q. Can alcohol be brought on board to be consumed? A. NO! At no time is
alcohol or any other intoxicating substance to be consumed or used on any of our vehicles, PERIOD! Alcohol may be transported on your person or with your baggage as long as the container is still sealed.
Q. What happens if you charge my card for service and/or additional fees and I do a chargeback? A. If service was provided and you do a chargeback chances are your bank will NOT initiate a chargeback. If however you succeed in such and service was provided a criminal complaint for theft of service will be filed against you with the county sheriff.
Q. Where can I get Miami Airport Transportation? A. The Florida Sunshine Shuttle offers Miami Airport Transportation to Miami Beach, Port of Miami, Port Everglades, and many other destinations. For more info, Click Here.
Q. Where can I get Ft. Lauderdale Airport Transportation? A. The Florida Sunshine Shuttle offers Ft. Lauderdale Airport Transportation to Miami Beach, Port of Miami, Port Everglades, and many other destinations. For more info on Ft. Lauderdale Airport Transportation, Click Here.
Q. Is there a shuttle from Miami Airport to Disney World Orlando? A. Yes, The Florida Sunshine Shuttle provides daily scheduled transportation from Miami to Orlando from Miami Airport to Orlando / Kissimmee. If you wish to travel from Miami to Disney, you can pay an additional fee of $30 for Door to Door Service. This is per person..
Q. Does The Florida Sunshine Shuttle Sell Disney Tickets By Themselves? A. No, to purchase Disney Tickets, visit Walt Disney World Tickets
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