Q. What time does the bus leave from the stations?

A. The bus leaves at the time specified from the stations. You are requested to be there at least 20 minutes prior to departure time. Please check the trip, location and time you selected. If you are leaving from one of our scheduled stops or hotels times on the schedules are approximate pick up and drop off times.

Q. I am running late, will you hold the bus?

A. NO. We will not hold the bus for any reason. Please do not call and ask us to do so.

Q. I missed the bus, do I get a refund?

A. NO, no refunds will be issued for missing the bus.

Q. I missed the bus can I reschedule to a different time for free?

A. NO. If you wish to take a different trip you must rebook and repay for the new trip.

Q. I placed a reservation for scheduled bus service and now I don't want to go, do I get a refund?

A. NO. All reservations for scheduled service once placed are nonrefundable for any reason, including any door to door options.

Q. The bus ran late, do I get a refund or discount?

A. NO, the bus can run late for many reasons, the most common being traffic. As much as we would like to we do not control the traffic conditions on the road.

Q. I missed my connection to a flight, cruise or any other transportation, will you pay for my loss?

A. NO, it is your responsibility to plan accordingly and should have left a reasonable amount of time to make your connection including allowing extra time for weather, traffic or a mechanical breakdown.

Q. What exactly is included in my reservation?

A. Transportation to and from a location. Anything extra such as movies or snacks is an amenity that we may provide and should not be considered an expectation of travel.

Q. Where are your stations?

A. We utilize different stations that the bus departs from depending upon the trip selected. All addresses are listed on this site next to your trip selection as well as in your confirmation email.

Q. I don't know where the station is, how do I get a map?

A. We suggest you use mapquest or googlemaps. Links to googlemaps for the station are on the trip schedules. Just click the link within the schedule and you will be taken to a googlemap of the location.

Q. When should I map the location?

A. BEFORE you leave. Our offices close at 6:00 PM and will not be available to give directions. Waiting until you are in the car 5 minutes before the bus leaves is not the time to ask for directions.

Q. I am scheduled to be picked up at a Miami Hotel, where do I wait? Will the driver look for me?

A. NO. The driver will not look for you. It is your responsibility to be outside and ready to leave when the bus arrives.

Q. Are pick ups at Miami and Miami Beach Hotels free?

A. Yes, only at select Miami and Miami Beach Hotels only on particular trips. The list can be found on the schedule of the trip you are choosing.

Q. I choose to be dropped off at an Orlando hotel, why am I being charged?

A. Pick ups and drop offs at Orlando Hotels is an extra charge and is NOT free. 

Q. I placed an online reservation and I am being charged an extra $30.00, what is this for?

A. If you place an online reservation for travel on the same day or the next day we will charge you an additional $30.00 priority processing fee. Online reservations should not and can not be used for travel on the same day or the next day due to availability issues. You will also be subject to paying full fare for all travel and no special pricing will be applied.

Q. When should I book my reservation?

A. As soon as you know you want to go. Waiting until the last minute could result in the bus being sold out already and you may not be able to travel.

Q. What are your hours to place a phone reservation?

A. We are available from 8:00 AM until 6:00 PM, Monday thru Saturday and Sunday 9:00 AM until 12:00 PM (Noon). You can NOT place a phone reservation after these hours.

Q. Is parking available?

A. No, we do not provide parking at any facility as we utilize various locations to better serve your transportation needs.