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Terms and Conditions of Travel
Florida Sunshine Shuttle phone calls are logged and recorded
1. Baggage Policy
Schedule Service/Shared Shuttles
All vehicles are equipped to carry two pieces of luggage per
person and two carry on's per person. If you have more bags
please call us in advance to let us know. We reserve the right
to charge an additional fee.
The maximum allowable weight of your luggage per piece is 50
lbs. You must be able to carry your own luggage - if it is too
heavy for you it is too heavy for our drivers and they will not
carry it.
All carry ons must be able to fit in the overhead compartment or
under the seat in front of you. For safety, bags are not
permitted in the isle at any time.
The Florida Sunshine Shuttle reserves the right to refuse any
carry-on or checked luggage for security purposes.
Luggage Identification Tags
Luggage Identification Tags are required on each piece of
checked luggage. Regulations require that each piece of baggage
have an identification tag attached to it, which must include
the owner's home address and telephone number.
Prohibited Items
Prohibited items include acids, ammunition, animals, combustible
liquids, compressed gases, corpses, cremated remains,
explosives, firearms of all types, fireworks, flammable liquids,
furniture, hazardous materials (poisons, radioactive materials,
etc.), materials with a disagreeable odors are strictly
prohibited to be checked in or brought on-board.
Oversize Items
A bicycle can be considered as one (1) piece of allowable
luggage. Bicycles will be transported when disassembled and
contained in wood, leather, canvas or other carrying case that
does not exceed 8" x 32" x 60" and which is securely fastened.
There is a $25 - $75 fee assessed for excess, oversize or
overweight items as defined in the section above.
Skis are considered as one (1) piece of allowable luggage and
must be bagged or boxed securely.
1a. Private Shuttles
All vehicles are equipped to carry two pieces of luggage per
person and one carry on. If you have more bags please call us in
advance to let us know. We reserve the right to charge an
additional fee.
Prohibited Items
Prohibited items include acids, ammunition, animals, combustible
liquids, compressed gases, corpses, cremated remains,
explosives, firearms of all types, fireworks, flammable liquids,
furniture, hazardous materials (poisons, radioactive materials,
etc.), materials with a disagreeable odor are strictly
prohibited to be checked in or brought on-board.
Florida sunshine shuttle assumes no responsibility for any loss
or damage to personal property on any of our transportation
shuttles.
2. Check-in Procedures
Scheduled Shuttles/Shared Shuttles
Passenger check-in is available 15 minutes prior to scheduled
departure in most cases. The Florida Sunshine Shuttle recommends
passengers arrive at the departure station location at least
15-30 minutes prior to their scheduled departure. Passengers
presenting themselves on-board without a reservation will not be
permitted to travel. Advance Reservations are required!
Passengers not at the designated collection point at the agreed
time and who have not contacted us will be considered a no show.
No refunds will be given.
3. Conditions Of Carriage
Right To Refuse Transportation
We reserve the right to refuse transportation to anyone deemed
unsafe or unsuitable for travel. Passengers whom are denied
boarding will not receive any type of refund or compensation.
Passengers who intimidate, threaten or interfere with any
employee or fellow passenger will be denied boarding. Raised
vocal tones are deemed intolerant and will be dealt with
accordingly. Please be considerate of fellow passengers.
Customers whom are denied boarding will no longer be able to
travel with us for future trips.
3a. Scheduled/Shared Shuttles
The Florida Sunshine Shuttle wishes everyone a pleasant journey
when they travel with us. However, it is necessary for all of
our passengers to maintain an acceptable level of conduct when
traveling. Your email confirmation is not required to board
shuttle as you are listed on the driver manifest.
1. Valid Government Issued Identification is required to board
all The Florida Sunshine Shuttle Motor coaches.
2. Reservations made on-line require a Major Credit Card.
3. Fares quoted are valid on Florida Sunshine Shuttle and are
quoted in United States Dollars.
4.Payment is due at the time of booking.
5. Fare quotes do include a 5% Fuel Surcharge unless otherwise
noted.
6. Advance Reservations are required.
7. Tickets are good for the date of purchased travel only unless
otherwise specified.
8. Schedules and Fares are subject to change without prior
notice.
9. No discounted fares may be combined with other special offers
or discounts unless otherwise noted.
10.Passengers agree to hold Florida Sunshine Shuttle harmless
for any actions by others.
11.No Show Reservations are not eligible for a refund.
12.Departure date and time may not changed.
13.The Florida Sunshine Shuttle will not be responsible for
delays caused by breakdowns, road conditions, weather, or other
conditions beyond our control
14.The Florida Sunshine Shuttle will not be responsible for lost
or stolen tickets.
15.The Florida Sunshine Shuttle reserves the right to refuse
passage to any passenger that may cause disruption on-board.
16.The Florida Sunshine Shuttle does not allow passengers to
consume alcoholic beverages while on-board.
17.Carriage of weapons, explosives, or any other type of harmful
substance is strictly prohibited.
18. Oxygen Tanks are strictly prohibited on-board any
shared/scheduled vehicle.
19. Customers are responsible for any damage that occurs as a
result of negligence.
20. The Florida Sunshine Shuttle reserves the right to
substitute equipment based on operational needs.
21. The Florida Sunshine Shuttle is not responsible for any loss
you may incur other than the amount of monies paid to us.
Reserving one trip and showing up for another trip you will be
charged the difference (if any) in price for full phone fare
plus an additional $30.00 processing fee.
3b. Private/Charter Shuttles
1. Reservations made on-line require a Major Credit Card.
2. Fares quoted are valid at the time given on Florida Sunshine Shuttle and are
quoted in United States Dollars.
3.Payment is due at the time of booking. Fares subject to change
without notice at any time.
4. Fare quotes do include a fuel charge, airport/seaport fees
and drivers gratuity unless otherwise noted.
5. Advance Reservations are required.
6. No discounted fares may be combined with other special offers
or discounts unless otherwise noted.
7.No Show Reservations are not eligible for a refund.
8.The Florida Sunshine Shuttle will not be responsible for
delays caused by breakdowns, road conditions, weather, or other
conditions beyond our control
9.The Florida Sunshine Shuttle reserves the right to refuse
passage to any passenger that may cause disruption on-board.
10.The Florida Sunshine Shuttle does not allow passengers to
consume alcoholic beverages while on-board.
11.Carriage of weapons, explosives, or any other type of harmful
substance is strictly prohibited.
12. Oxygen Tanks may only be transported on private shuttles.
13. Customers are responsible for any damage that occurs as a
result of negligence.
14. The Florida Sunshine Shuttle reserves the right to
substitute equipment based on operational needs.
15. The Florida Sunshine Shuttle reserves the right to refuse
service to anyone deemed to be a threat to safety.
16. The Florida Sunshine Shuttle is not responsible for late
arriving flights or port delays. It remains your responsibility
to notify the office of flight delays. If you wish for the
driver to wait, Wait time for the first 30 minutes after
scheduled departure time is complimentary. Each 30 minutes
thereafter is charged at a rate of $75.00 incrementally for
sedans and vans and $125.00 for minibuses and motor coaches.
17. A $50.00 meet & greet will be added to all reservations that
do not have or provide a cell phone contact number. This charge
is non refundable once billed for any reason.
18. We reserve the right to substitute your transportation
whether that be private or shared based upon operational needs.
No refund on discount will be given regardless of original
reservation as transportation has been provided.
3c. The Florida Sunshine Shuttle reserves the right to charge an
additional fee of $10.00 or 10% whichever is greater on all
reservations made within 48 hours of travel whether those be
transfers be private or shared.
3d. We are not responsible for any lost or stolen items or any
items left on vehicles both private and shared. Passengers agree
to hold Florida Sunshine Shuttle harmless for any action by
others.
3e. On all shuttles and transfers whether they be private or
shared you are paying for transportation only. Anything above
the transportation is considered an extra and amenity. Extras
and amenities are exactly that, extra and are not to be
considered as a guarantee included with payment. Extras include
but are not limited to; audio visual equipment, entertainment of
any kind, internet access, food or beverage, lavatory
facilities, bus attendant, any type of conversation or
electrical outlets for your electronic devices.
3f. The Florida Sunshine Shuttle nor any of its successors,
agents or third party operators guarantees implied or otherwise
any exact pick up time or time of arrival on any of its shuttles
whether it be private or shared.
4. Drivers
All drivers employed by the Florida Sunshine Shuttle are subject
to a criminal background check and safe drivers check.
The Florida Sunshine Shuttle is a participating employer in
5. Vehicles / Equipment
The Florida Sunshine Shuttle will at times act as a booking
agent for contracted services. When booking you agree to hold us
harmless for actions by others and our sole liability is limited
to a refund of monies paid to us. You are also bound by all
conditions of carriage on contracted vehicles as you are on
vehicles owned by The Florida Sunshine Shuttle.
We reserve the right to substitute vehicles/equipment for
operational purposes at any time and at no time is there a
guarantee of a certain vehicle/equipment type.
6. Driver Gratuity
All Florida Sunshine Shuttle private transfer trips have Driver
Gratuity built in to the fare unless otherwise noted . If you
find your driver extraordinary, you are welcome to give the
driver an additional tip.
7. Identification
All passengers using Scheduled or Shared Shuttles are required
to present a valid government-issued photo ID (e.g. driver's
license or passport) on-board. If you are traveling using one of
our discounted fares, additional identification may be required
to prove eligibility.
8. Infants
Infants under 2 years of age not occupying a seat on
scheduled/shared shuttles may be held in the lap, free of charge
with a fare paying passenger on select transfers. One (1) infant
per paying passenger. Children over the age of 2 years must pay
for an individual seat at the regular fare. All children
regardless of age must be counted on private shuttles.
9. Payments
The Florida Sunshine Shuttle accepts Cash* (on select transfers)
Visa, MasterCard and Discover. We do NOT accept American
Express! Unless otherwise specified all scheduled service and
shared shuttles pricing is each way and per person. Private
service is priced per group unless otherwise noted.
10. Privacy Policy
At the Florida Sunshine Shuttle, we are concerned about your
privacy, and take steps to safeguard the information you submit
to us, whether over the Internet, by telephone, or by other
means. We do not share information about you with any third
party without your specific consent. If you have further
questions concerning the policy or the safety of your personal
information, please contact us.
Only the confirmed passenger may make changes to a reservation
regardless of the amount of people traveling.
We do not ever release information as to who is or how many
passengers are on a particular shuttle.
10a. At no time will any employee discuss a reservation with
anyone except the customer of record, including with anyone who
claims to be a "family member". The Florida Sunshine Shuttle
does not and will not disclose or discuss any reservation except
with the customer of record or if placed with a travel agent
their agent of record. Customers whose travel was reserved
through or paid for by a travel agent must have their travel
agent contact to make any changes. Changes may be made to a
reservation by telephone by calling from the number that is on
their reservation or by email from the email address on their
confirmation only. The Florida Sunshine Shuttle will not verify
any customers reservation except with the party of record.
11. Refund Policy
11a. Scheduled/Shared Shuttles
All scheduled service and shared shuttle with the Florida
Sunshine Shuttle are non-refundable for any reason once
reservation is placed.
If you miss your scheduled trip departure time, Florida Sunshine
Shuttle assumes no liability and a refund will not be issued.
11b. Private Service
If canceling your reservation within 3 days of first departure
no refund will be issued. A cancellation fee may be applicable if
canceling your reservation outside of 3 Days. Cancellation fee is
determined by a number of factors including but not limited to
date, amount of passengers, total amount of reservation and type
of vehicle. A minimum cancellation fee of $25.00 or 6(six)
percent whichever is greater applies to all private service
reservations.
If you have any questions, please contact your Reservations
Sales Agent or Travel Agent.
12. Reservations
Reservation Center Hours are open Mon - Sat 8:00AM until 06:00PM
and Sunday 9AM until 12:00PM, Eastern Standard Time, Call
1-877-554-7020. Hours are subject to change at any time without
notice.
13. Seating Assignments
Scheduled / Shared Shuttles
Advanced seat assignments are not available.
14. Smoking / Food and Drink
Smoking is not permitted on-board any vehicle. Food and drink is
not permitted to be consumed or held on any vehicle unless
otherwise noted.
15. Ticketing
The Florida Sunshine Shuttle does not issue paper tickets. All
passengers receive an e-mail confirmation at time of booking.
All passengers will be required to show valid Photo
Identification at time of boarding.
16. Trip Cancellations
Scheduled Service
If a scheduled service or shared shuttle trip needs to be
canceled the Florida Sunshine Shuttle will make every reasonable
attempt at alternate transportation for your party. On scheduled
shuttles if trip cancellation were to occur you would be placed
on the next available scheduled departure.
17. Trip Delays
The Florida Sunshine Shuttle makes every attempt to run on-time
according to our schedules, however, traffic conditions, vehicle
breakdowns and weather may alter our departure and arrival
times. When this happens, we make every attempt to communicate
with our passengers to keep them informed as to the cause of the
delay and the estimated time of departure / arrival. We thank
you in advance for your patience and understanding the
unavoidable delays are beyond our control.
17a. Pick ups to the Port may be delayed if passengers are
delayed getting off the ships. Our vehicles will wait at the
Ports so that other passengers delayed may make their outbound
flights. If at any time the Ports disembarkation is delayed
passengers going to airports will take priority over those
passengers going to a hotel, residence or those going to the
port.
17b. Please understand that the Florida Sunshine Shuttle will
not provide full or partial refunds due to delays that are not
within our control.
18. Unaccompanied Minors
Only passengers 16 years of age or older are permitted to travel
without a parent or guardian (unaccompanied). Minors under the
age of 16 are not permitted to travel unaccompanied for any
reason.
Carriage is at the discretion of the Florida Sunshine Shuttle.
19. Child Seats
Child seats are a request and are not guaranteed. We do not
charge for child seats and as such have no affect on the cost of
transfers. Use of the child seat is at your own risk and you
release us from any and all liability for any injury whether
directly or indirectly caused by us or any other agent assigned
by us.
20. Limitation Of Liability
Neither the company, nor the service provider, shall be liable
in any event or for any reason, including breach of this
agreement, either directly or indirectly, to the other party or
any third party for any special, indirect, incidental, punitive,
exemplary, or consequential damages or loss of profits arising
out of this agreement, even if such damages. It is expressly
agreed that neither the company nor the service provider shall
under any circumstances be liable to any party for an amount
greater than the single bus charter fee for the day in question.
20a. Release Of Liability
The Company, its employees, shareholders, subsidiaries,
affiliates, officers, directors, successors, agents and assigns
do not own or operate any equipment or Service Provider which
provides, or is to provide, goods services for your trip,
including, transportation companies. The Chartering Party (for
itself and on behalf of the Passengers) hereby expressly agrees
that The Company shall not be responsible in any manner for the
acts or failures to act, negligently, willfully or otherwise, of
the Service Provider or its employees, agents or
representatives. The Chartering Party (for itself and on behalf
of the Passengers) also expressly agrees that The Company shall
not be liable for any bodily injury or harm, accidents, property
damage or personal loss as a result of the Transportation
Services provided under the Service Contract. To the fullest
extent permitted by law, and notwithstanding any other provision
of this Agreement, the Chartering Party and its passengers
agree, in consideration for the services provided by The
Company, to indemnify and hold The Company harmless from any and
all damages, injuries, claims and causes of action, of any type
or kind, whether or not caused in whole or in part by the
negligence of The Company, its employees, agents or
representatives or the Service Provider or its employees, agents
or representatives. The Chartering Party (for itself and on
behalf of the Passengers) hereby expressly agrees that if any
portion of the Service Contract, including the terms of the
Limitation of Liability paragraph or this paragraph, is found to
be void or unenforceable, the remaining portions of this Service
Contract shall remain in full force and effect.
20b. Force Majeure
The Company and the Service Provider shall not be liable for any
failure or delay in performing their obligations under the
Service Contract, and neither party shall be deemed in breach of
its obligations there under, if such failure or delay is due to
Acts of God, natural disasters, national, state or local states
of emergency, acts of war or terrorism, labor strike or
lock-out, or other industrial or transportation accident caused
by any third party, any violation of law, regulation or
ordinance by any third party or any other cause not within the
control of The Company or the Service Provider, respectively.
Frequently Asked Questions The bus was late. Am I entitled to a refund?
No. While The Florida Sunshine Shuttle makes every effort to provide on-time service, it does not guarantee its departure and arrival times, which may be affected by any number of factors including weather, traffic, or mechanical problems. The Florida Sunshine Shuttle is not liable for any inconvenience or expense caused as a result of such a delay.
The bus was late and I missed a connection on another bus line. Am I entitled to a refund of the other ticket?
No. The Florida Sunshine Shuttle is not liable for the expense of connecting bus service missed as a result of a delay. However, you may wish to contact the connecting bus line for their specific refund procedures.
The bus was late and I missed a connecting flight. Am I entitled to a refund of the cost of my plane ticket?
No. The Florida Sunshine Shuttle is not liable for any other travel expense caused as a result of a delay.
I just learned of a lower fare available, but I already bought the ticket at a higher price. How do I receive a refund?
Fares are subject to change at any time without notification. Once you are ticketed, you cannot "downgrade" to a lower fare. If you paid a lower fare and the rate was increased, you would not be asked to pay the difference.
I may qualify for Promotion Code discount, but I already bought the ticket at a higher price. How do I receive a refund?
Once you receive a confirmation, The Florida Sunshine Shuttle is not able to change your fare or add promotion codes. Please be sure to enter the promotion code at the time of booking.
I haven't used my ticket. Can I get a refund?
All travel on The Florida Sunshine Shuttle is non-refundable. If a credit was issued to you, this will be valid for 6 months from the first date of travel as listed on your confirmation. Why does The Florida Sunshine Shuttle have a No Refund Policy?The Credit Card Companies charge a very large fee for processing refunds. In order for us to keep our fares low, it is necessary for us to have a No Refund Policy.
What if I need to cancel my reservation?
All Travel on The Florida Sunshine Shuttle's scheduled service is non-refundable. Travel on our private shuttle service may be subject to a cancellation fee For info on our Terms, please Click Here.
Why is having my cell phone on and with me so important?
The cell phone number you provided when you placed your reservation is how your driver will be in touch with you. If you don't have that cell number with you or you don't have your phone on the driver will not be able to find you. If after 30 minutes of no contact with you your party is considered a NO SHOW and the driver will leave. No refund will be given and an additional charge to come and transport you may be charged.
Is a meet and greet service available?
Yes, we do offer a meet and greet service at select airports. Contact customer service regarding any additional charges that may apply.
My Shuttle was late do I get a refund?
No, As is often the case weather or traffic delayed your vehicle and as much as we would like to control both for you we cannot.
I've arrived early can you pick up now?
We will make a every attempt to get you early. However we can not
guarantee an early pickup from your reserved pickup time.
I am off the ship early or arrived early and don't want to wait till my pickup time. I've taken other transportation, do I get a refund?
No, you made a decision to take another carrier even though you were scheduled with us. You have chosen to take alternate transport by no fault of our own. You scheduled a vehicle and driver taking such out of service for another therefore you must pay for that time slot whether you choose to utilize it or not.
I scheduled a 9:30AM pickup and it's now 9:35AM, do I get a refund or discount?
No, times scheduled for pickups are approximate and are not a guaranteed pickup time. There may be many reasons why the driver is not there exactly at 9:30AM for your pickup that is beyond our control. Though in most cases we do strive to be at least 10 minutes earlier than your scheduled pick up time there are times when this is not possible.
The driver arrived early and we are not ready do we get charged a wait fee?
No, wait time charges do not start until your scheduled pickup time not what time the driver arrives.
I am inside the airport waiting for my driver and he has not arrived, do I get a refund?
No, you are supposed to be outside the airport baggage claim with your cell phone with you and on for the driver to contact you. Cell phones within the airports do not always get a signal and chances are your driver has left you due to no contact. Our drivers will NOT come into the airport to "find" you. We have meet and greet services available for an additional charge if that service appeals to you.
I brought a different cell phone (different number) than I placed my reservation with. I haven't heard from the driver, do I get a refund or discount?
No, the number you gave at time of booking is the number the driver will have when coming to pick your party up at the location. If you have not informed this office of the cell number change PRIOR to your arrival we have no way of getting in touch with you. Therefore after 30 minutes of no contact you will be considered a no show and an additional fee may apply to transport you.
Why are all the shuttles late going into or out of the ports? Do I get a discount or refund?
The reason in most cases all shuttles are late is because passengers are not making it through US Customs on time. No you do not get a refund
or discount due to delays that are beyond our control.
Is it true U.S. Customs will shut down the Port and make all travel into or out of the Port late?
Yes, If something is amiss with one of the ships or any passenger refuses to comply with authorities or refuses to declare items U.S. Customs does reserve the right to shut down the Port. This has happened in the past.
My ship tells me I will be off the ship by 7:00AM, I want to change my pick up time?
First and foremost it is our experience that you will NOT be off the ship at 7:00 AM and you should schedule your pickup time for later. If however you do not wish to follow our advice and you insist on having a driver waiting for you at 7:00AM we will charge you $75.00 per half hour billed in half hour increments for a wait time.
How are fees and additional charges billed?
All fees and additional charges are billed to the credit card you provided when placing your reservation. At no time will cash be given to a driver for any additional charges or fees.
Our group was refused transport due to being intoxicated and/or unruly, we want a refund?
NO, any person or persons acting in an inappropriate manner may be refused service at any time with no refund given.
What happens if you charge my card for service and/or additional fees and I do a chargeback?
If service was provided and you do a chargeback chances are your bank will NOT initiate a chargeback. If however you succeed in such and service was provided a criminal complaint for theft of service will be filed against you with the county sheriff.
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